Roll Call Mondays: Keeping Client Concerns & Issues Front and Center

In today’s climate of companies claiming to be the best, Biotech Pro Pest Management is a company that keeps its client’s and customers’ concerns and issues front and center. This is how we win! “Roll Call Mondays” is a look inside BioTech Pros, an opportunity for BioTech Pest Control CEO & General Manager Cliff Akpan to meet with his staff members,

 go over their company’s vision and mission, as well as address any customer concerns or industry protocol questions. 

“It helps us prepare for battle,” says Mr. Akpan. It also keeps our employees on point by staying in touch with what matters most – our clients’ needs.

“We not only invest in new technologies we invest in our guys! Coming off the industries largest convention Pest Control 2021 in Vegas, myself (Clif Akpan) and one of our senior managers were able to attend Leading workshops, and network with other trailblazers

in the industry to bring back to our guy a wealth of knowledge and practices that will make the BIOTECH System the Gold standard in the industry. “

We are blessed to have our BioTech Pro technicians. Our Pest Management Company is growing faster than any other company in the industry because we keep our client’s and customers’ concerns at the forefront of everything that we do. We never forget who pays us-our customers! “It is important for us to meet with the Guys, to go over company concerns, customer issues, and industry protocols. It helps us prepare for battle and keeps our soldiers ready for war.”

Thank you for allowing BioTech Pro Pest Management to serve you! If there is anything we can do to improve our service, please let us know. We appreciate your business!

Cliff Akpan, CEO & General Manager

BioTech Pro Pest Management :

– Pest Control

– Rodent Control

– Biotech Pro Pest Management

– Industry Protocols

– Customer Concerns

– Leading Workshops

– Trailblazers in the industry.

Proudly serving:

The Greater Washington, DC metropolitan area & Baltimore

BioTech Pro Pest Management is the only choice for your pest control needs! We are experts in rodent control and have a variety of services to meet your needs. Contact us today for a free consultation!

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Rat Inspection at a Residential Property in Northwest Washington DC

This video shows how we inspect for rat infestation, in this case at a residential property in Northwest Washington DC.

Check out our other rat jobs!

Inspection and Finding

A thorough inspection uncovered two main entry points through which rats might invade the property. Two key findings helped us identify the problem and the solution.

  • Finding #1
    Brown spots around an unsealed wooden basement door led us to the conclusion that this was the rodents’ entry point.
  • Finding #2
    We also found a big opening through the access point where pipework entered the building. More brown spots on pipework covers revealed large scale rat activity. Rats had also chewed larger openings making it even easier for them to gain access.



big-opening-at-pipeline-access-point



brown-spots-around-unsealed-wooden-door

Solution and Suggestion

This was a heavy infestation. The speediest response possible was necessary. Our proposed solution was to use soft bait to decrease the rat population. This is in contrast to the use of sticky plates and traps which some rats are smart enough to avoid. We also proposed the sealing of the basement door and pipeline openings. In accordance with our standard terms of trading, a 90 day warranty would be given to customers after last treatment.

Click here to check more of our interesting jobs.

If you have any questions/comments, either leave me a comment below.

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Crazy Sewer Rat Infestation in Storage Area of Alexandria Virginia House

A customer in Alexandria, Virginia contacted us about a rat infestation in the storage area of their home. Another company had been working on the issue for three weeks, yet the infestation had remained serious.

Solution and Suggestion

Droppings and activity marks strongly suggested a sewer rat infestation. Rats had pulled down packaging, using these materials for nesting. Simply continuing with the laying of bait is not a solution in such situations. We recommended the customer raise the concrete layer preventing rats from digging new holes through the soft foundation and further invading the home.

Check out our other rat jobs!

mouse-nesting-in-insulation

rats-droppings-in-storage-area

We provided the customer with an integrated treatment plan including baiting and reconstruction. After several weeks baiting, a contractor would need to be hired to seal the openings and level up the bottom with solid concrete. Executed together as an integrated plan the customer’s worries should be over.

If you have any questions/comments, either leave me a comment below.

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Mice Nesting in the Couch in Northeast DC House

A customer in Northeast Washington DC reported mice nesting in a couch. A pest control company had attended in the past but the problem kept recurring. So they called us for a second opinion.

Check out our mice jobs we have done.

Inspection

Two mice carcasses fell out of the sofa on first inspection. A deeper inspection revealed a mouse nest inside the couch. Simply treating the couch would not be enough — a permanent solution involved tracking their entry points to the house and sealing them.

We identified three main reasons for the recurring nature of this customer’s mice problem:

  • Readily available nesting material inside the couch
  • Bottom gaps on French doors offered mice easy access
  • Unsealed gap around the outlet offered a further entry point

mice-nesting-in-couch

Suggestion and treatment

We treated the infested couch and closed the gap between outlet and wall. We suggested the customer buy a cap to cover the gaps in the French door — if gaps remained the problem would simply recur.

If you have any questions/comments, either leave me a comment below.

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Rats Nesting in Yard of a Northwest Washington DC Home

The discovery of rats started when the tenant of one customer in Northwest Washington DC reported hearing noises in a basement ceiling. The video shows how we identified the problem and makes suggestions for prevention.

Check out other rat jobs we have done.

Inspection

The discovery of burrows at the property indicated a severe rat infestation. Four issues arose:

  1. The AC unit sat directly on dirt. This made it possible for rats to burrow up underneath, attracted by the machine’s warmth.
  2. The property’s front garden had been sown with tomatoes, peppers and flowers — a food source for rats
  3. A crawl space underneath the front porch, located next to the garden, would make a fine home for rats
  4. The property ‘s untidy back yard was strewn with construction materials, providing a beach head from where rats could invade the house

Prevention and Recommendation

The best solution was to eliminate the source of the problem. Our main recommendation for achieving this objective was the complete removal of the front garden followed by a deep clean of the area to remove the mess.

As an alternative we suggested a maintenance plan, to include the setting of bait and monthly inspections.

If you have any questions/comments, either leave me a comment below.

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Bird Feeder Brings Rodent Issue to an Arlington Virginia House

Inspection

During one inspection of a home with a potential rodent problem, Clifford grew concerned about an empty bird feeder. Birds fed on seeds which had fallen to the ground but these would have been equally attractive to mice, rats or squirrels. So readily attainable a source of food to a rodent would encourage nest building in the vicinity. And it would not be long before they invaded your home.

Suggestion

bird-feed-hang-in-the-yard

Clifford did give the customer two options, first one was keeping the feeder, we would put the bait station under it and to reduce the rodent population. But it was not a way to get rid of the problem and for the squirrel we were not accepted to use bait regarding the law. Customer would need extra money every month in prevention if they would keep the feeder. The second one was remove the bird feeder with related treatments, in this way, we could solve the problem from the source.

If you have any questions/comments, either leave me a comment below.

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Mice Inspection in Shed of Northwest Washington DC House

One of our customers in Northwest Washington DC reported signs that mice had moved into his shed. This was a newly purchased home and the customer wasn’t too crazy about sharing it with these unwelcome visitors.

Inspection

Clifford’s attention was drawn to a fake wooden door. Whole board wood had been used to replace the former used door, but the contractors were careless: they left the four corners unsealed, providing easy access for vermin.

Dirt and droppings in the area confirmed Clifford’s suspicions. Grass seed inside the shed provided a friendly environment for nesting. These mice had been there for a long time before their antics caught the customer’s attention.

Extermination

unsealed-corner-of-the-block-door

mice-droppings-on-grassy-seeds

This was a two-stage extermination. First we removed the grass seeds on which the mice fed. We then used bait and tracking powder to exterminate them. After treatment, we returned to seal the entry points from inside and outside.

If you have any questions/comments, either leave me a comment below.

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Odorous Ants Extermination in Ellicott City, MD

We recently encountered a troublesome ant infestation in Ellicott City, Maryland. We carried out a number of treatments but failed to locate the ants’ nest.

Odorous Ants Nest Inspection

odorous-ants-colony

Many exterminators just spray houses. This is no more than a temporary treatment. For a lasting solution, ants must be eliminated at source. And this can be difficult. After a thorough inspection and long-term observation, we finally identified their nesting area by tracking ant trails originating from a hard-to-discover plant pot. All was revealed when we shoveled out the plant root to discover millions of active ants and their eggs.

Check out other ants jobs we have done.

Odorous Ants Nest Removal

We moved as much of the colony as we could with shovels. We then sprayed the entire colony using a thin nozzle to infiltrate pesticides into their tunnels, killing active eggs and any remaining ants. The ants reacted by trying to escape from the colony, taking their eggs with them. So we sprayed the whole pot again breaking the soil concrete for maximum penetration.

If you have any questions/comments, either leave me a comment below.

odorous-ants-eggs

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Carpet Beetles Treatment – The Biotech Way

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Carpet beetles are flightless insects that come into homes in search of food. They don’t bite, but they can trash leather, wood and clothes.

Carpet beetle larvae are hairy and may cause itchiness on human skin.

Note: They are easily confused with bed bugs, tell you a trick, if you squish one, you’ll find no blood — only white organic matter inside.

carpet beetle larva adult

Inspection

A thorough inspection is critical. It helps determine what areas of the home to be treated and how many re-treatments are likely.

In this particular case of one customer in the DC area. We carried out a free inspection, during which a red rug caught our eye. The carpet’s rich organic material provided a feast for these beetles. We also found shells beneath the rug and carpet and beetle larva surviving in cracks on the floor.

Most likely these critters were introduced with the rug. Possibly animals might have brought them inside. Unless cleaning is frequent they feed on carpet and reproduce. After about a year, because of their attraction to sunlight, they were found around windows.

Treatment and Exclusion Process

We normally provide two treatments for carpet beetle problem: An initial service and a follow-up service. We will instruct our customer how to make preparations in order to introduce a degree of prevention. In this case we:

  • Relocated the seriously infested rug, and treated it thoroughly
  • Disposed of the cracks where carpet larva had been living
  • Vacuumed the room
  • Sprayed the mattress, window frames, corners and all infested areas of the room with a powerful, Eco-friendly aerosol that kills carpet beetles on contact

The carpet beetle’s hatch cycle is around 7-14 days. That’s when we made our follow-up inspection, checking whether any new critters had hatched since the initial service. We sprayed for a second time to ensure eradication.

If you have any questions/comments, either leave me a comment below.

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Rats and American Cockroaches Treatment and Exclusion Job in Northeast Washington DC

Rats and cockroaches are the last visitors you want in your home. They eat your food. They spread disease. They multiply rapidly. And they thrive anywhere in your home. Once they start feeling at home, they are extremely difficult to get rid of.

On June 9, 2015, after some DIY efforts, Jeremiah from Northeast Washington DC called us about his finding of rats and cockroaches in the kitchen of his home.

Check out other rats/roaches jobs we have done.

BioTech Free Inspection

Clifford in kitchen crawl space

We showed up for the free BioTech inspection. During the process, we noticed that the entry point for the rats and cockroaches is the crawl space under the kitchen stove. The crawl space was extremely small and hard to access. It was damp because of a pipe leak. And the moisture was trapped down there due to lack of ventilation. That made it an ideal environment for the rats and American cockroaches to thrive.

We also found cracks in foundations on the side of the wall leading to the neighbor’s house, through which rats were getting in.

We informed Jeremiah of our findings, including problems that the customer might have not noticed.

Note: We always make recommendations to help prevent future infestations.

Eradication and Exclusion Process

Clifford removing dead rats

We set up granular bait in the crawl space to kill the cockroaches, and soft baits for rats. Note: We use eco-friendly products that are pest specific. And we use tamper-proof stations so children and pets are safe during the process.

We came back in five days and removed six dead rats. Cockroaches were exterminated as well. We recommended the customer to fix the damp problem caused by the leaking pipes and allow venting to alleviate the problem. Another job well done!

If you have any questions/comments, either leave me a comment below.

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